1. What is included in each pattern?
Each order consists of a PDF file (or zip archive when more there is more than one PDF for the pattern) that contains an easy-to-read pattern with symbols and a complete legend of DMC threads used. The PDF files may include one or two parts depending on the techniques used. The first part shows the cross stitch pattern and the second part shows the back stitch pattern. The file also includes fabric recommendations. Generally all pattern information including the size in inches/stitches and number of colors is available on the product page.
A link to download the pattern will be sent to your email address within a couple of minutes. The link will expire if you do not click within 3 days. If this happens, please contact us to resend the link or the file directly by email.
2. How may I use my pattern?
You may print it for your own work.
It is important that only one person use the pattern purchased. All patterns are copyrighted and may not be shared with others or distributed in any manner. You are welcome to gift or sell the items you have personally stitched, but using the pattern in any commercial activity is prohibited.
3. How may I return my pattern if I don’t like it?We regret that due to the nature of digital files, we don’t generally offer refunds on our digital products once the PDF has been downloaded. However, we do allow one refund per customer account. This return must be claimed within 72 hours of the date and time of the purchase.
To avoid disappointment please read all information about the pattern you purchase carefully, including size in stitches, size in inches, quantity of threats you will need, and techniques used. It will help you to estimate required time and efforts from your side correctly according to your cross-stitching skills.